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Cancellation Policy

CANCELLATIONS & RETURNS

  • In case of any return related issue, please write a mail to contact@loophoop.in / whatsupp 9871155411 within 7 days of receiving the product. Maximum time taken to revert to a customer’s queries is 1 week.
  • Loophoop will arrange to take a reverse pickup from client’s location. In case reverse pickup is not possible due to any unforeseen reason, client is requested to use any local courier to ship the product back.
  • If the product is returned due to any technical fault, delivering of wrong product, complete order value plus any courier charges incurred by client in shipping the product back will be paid. Return courier charges will be compensated for maximum value Rs 100/.
  • If the product is returned due to any other reason , Bank Refund - We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) per product in your bank account. We need following bank details - Name, A/c no., IFSC Code, Bank, and Branch to process the refund.
  • If product is returned, Refund process will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we refund the amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Loophoop will not be liable for any damage that happens during return shipping.
  • Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments.
  • Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items: Custom made products/Products personalized to client’s requirement Products on sale
  • Accessories
  • Home Décor
  • Handbags
  • Jewellery
  • Refunds are made as follows:
  1. If the payment was made in cash then the refund is made in the form of a bank transfer.
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
  • The final decision of return rests with Loophoop and clients should abide by the final decision.
  • Loophoop has discretionary rights to give waivers to clients basis the usage history, service gesture on the amount of courier refund charges etc.

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